Shipping policy
SHIPPING POLICY
Thank you for shopping with VELOWEN. We are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.
SHIPPING DESTINATIONS
We currently ship orders to customers within the United States.
As we expand, additional shipping destinations may become available.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Please note that order processing and shipping may be affected by weekends, public holidays, high-volume sales periods, severe weather, carrier delays, or other circumstances beyond our reasonable control.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING RATES
For orders shipped within the United States:
Standard Shipping: $5.99
Free Standard Shipping is available on orders of $59.00 USD or more after applicable discounts and before any applicable taxes.
ESTIMATED DELIVERY TIME
Standard Shipping: 7–12 business days.
Business days generally exclude weekends and public holidays.
Estimated delivery times are provided as a guideline and are not guaranteed. Delivery may occasionally take longer due to carrier delays, weather conditions, peak shopping periods, customs processing, address issues, or other circumstances outside our reasonable control.
ORDER TRACKING
When tracking information is available, it will be included in your shipping confirmation email.
Please allow some time for tracking information to become active after your order has been shipped.
If your tracking information has not updated for an extended period, please contact us at support@velowen.com.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us at support@velowen.com as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
VELOWEN is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
LOST, DAMAGED, OR MISSING PACKAGES
If your order arrives damaged, contains an incorrect item, or appears to be missing items, please contact us at support@velowen.com as soon as possible.
Please include your order number and, where applicable, photos of the package and items received so that we can investigate the issue.
If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
If you still cannot locate your package, contact us and we will assist you with the next steps.
DELIVERY DELAYS
While we make every effort to ensure orders arrive within the estimated delivery window, shipping and delivery dates cannot be guaranteed.
Delays caused by shipping carriers, severe weather, customs procedures, public holidays, peak seasons, or other circumstances beyond our reasonable control may occasionally occur.
CANCELLATIONS
Orders may be canceled within 1 hour after being placed, provided that the order has not already been processed or shipped.
Once an order has been processed or shipped, it can no longer be canceled. Please refer to our Return & Refund Policy for information about returning an order after delivery.
CONTACT US
If you have any questions about shipping or your order, please contact us at:
Email: support@velowen.com